Terms & Conditions

1. Acceptance of Terms

By accessing and using the Blue Horizon Residency website and services, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you may not use our services.

2. Services Offered

Blue Horizon Residency provides:

• Short-term vacation rental inquiries (managed by Simba Developers Ltd)
• Long-term residential lease inquiries (managed by Simba Developers Ltd)
• Property inquiry and consultation services
• Construction progress updates and information

3. Booking and Reservation Terms

Short-Term Bookings

• This website collects booking inquiries only. No bookings are finalized on this website
• All inquiries are forwarded to Simba Developers Ltd for processing and confirmation
• Actual bookings will be subject to availability and confirmation by Simba Developers Ltd
• A minimum deposit will be required to secure bookings (collected by Simba Developers Ltd)
• Payment terms and conditions will be provided by Simba Developers Ltd upon inquiry approval
• Check-in time is 3:00 PM; check-out time is 11:00 AM
• Late checkout may incur additional charges (to be determined by Simba Developers Ltd)
• Availability: Short-term stays will be available from December 2026 onwards

Cancellation & Refund Policy

Important Note: This website collects inquiries only. No payments are processed here. The cancellation and refund policy below applies to bookings finalized by Simba Developers Ltd.

• Inquiry Withdrawal: You may withdraw your booking inquiry at any time by contacting inquiries@bluehorizonmasaki.com. No charges apply
• Once Confirmed by Simba Developers Ltd: Cancellation terms will be provided in your booking confirmation
• Full Refund: Cancellations made 30+ days before check-in may receive 100% refund (subject to Simba Developers Ltd terms)
• Partial Refund: Cancellations made 14-29 days before check-in may forfeit 50% of booking fee (subject to Simba Developers Ltd terms)
• No Refund: Cancellations made less than 14 days before check-in are typically non-refundable (subject to Simba Developers Ltd terms)
• Their Cancellation: If Simba Developers Ltd cancels due to maintenance, emergencies, or force majeure, you receive a full refund or rebooking option
• Refund Timeline: Refunds (if applicable) are processed within 5-7 business days of cancellation approval
• Consumer Rights: Consumer protection laws in your jurisdiction may provide additional cancellation rights. Contact us for details

4. Long-Term Lease Terms

• Long-term leases are governed by a formal lease agreement
• Security deposits are required as specified in the lease
• Monthly rent is due by the date specified in the lease
• Late rent payments may incur penalties as outlined in the lease agreement
• Lease terms, conditions, and tenant responsibilities are detailed in the formal agreement

5. Guest Responsibilities

• Guests are responsible for any damage to the property during their stay
• Guests must follow all house rules and building regulations
• Guests must respect the quiet hours (10 PM - 7 AM)
• Smoking and illegal substances are strictly prohibited
• Pets are only allowed with prior written approval
• Guests must vacate the property on the agreed check-out date and time

6. Property Condition

Properties are provided in good working condition. We conduct regular maintenance and inspections. Guests and tenants are expected to report any maintenance issues immediately to our management team.

7. Liability and Indemnification

• Blue Horizon Residency is not liable for loss, theft, or damage to personal belongings
• We are not liable for injuries sustained on the premises, except where we are legally responsible
• Guests and tenants use the property at their own risk
• You agree to indemnify and hold harmless Blue Horizon Residency from any claims arising from your use of the property

8. Intellectual Property

All content on our website, including images, text, logos, and designs, are the property of Blue Horizon Residency or licensed to us. You may not reproduce, distribute, or modify any content without written permission.

9. User Conduct

You agree not to:

• Use the website for illegal purposes
• Harass, threaten, or abuse other users or staff
• Post offensive, defamatory, or misleading content
• Attempt to hack or gain unauthorized access to systems
• Spam or send unsolicited communications

10. Dispute Resolution & Complaints Procedure

Informal Resolution: If you have a complaint or dispute, please contact us in writing at inquiries@bluehorizonmasaki.com with a detailed description. We aim to acknowledge and resolve complaints within 14 business days.

Formal Procedure: If informal resolution fails, disputes shall be governed by the laws of Tanzania. We will attempt good faith negotiation or mediation before pursuing legal action. If necessary, disputes may be escalated to arbitration under UNCITRAL rules or the jurisdiction of UK courts (for UK-based users) or Tanzania courts.

Booking & Lease Disputes: For disputes related to short-term bookings or long-term leases, refund requests must be submitted within 30 days of the disputed transaction. We will evaluate refund eligibility based on our cancellation policy and applicable consumer protection laws.

11. Modification of Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services indicates your acceptance of updated terms.

12. Limitation of Liability

To the extent permitted by law, Blue Horizon Residency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

13. Force Majeure

Blue Horizon Residency shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, pandemics, wars, or government actions.

14. Termination of Access

We reserve the right to terminate or restrict access to our website or services if you violate these terms or engage in prohibited conduct.

15. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

Blue Horizon Residency
Email: inquiries@bluehorizonmasaki.com
Address: Masaki Peninsula, Dar Es Salaam, Tanzania

16. Inquiry Forwarding & Data Sharing

Your booking and inquiry data collected on this website will be forwarded to Simba Developers Ltd for processing and response. Simba Developers Ltd will use your data in accordance with their privacy practices and applicable laws. By submitting an inquiry, you consent to sharing your information with Simba Developers Ltd for the purpose of responding to your booking request.

17. Data Processing & Third-Party Services

We use third-party service providers including Resend (email delivery) and hosting services. These providers have signed Data Processing Agreements (DPAs) with us to protect your personal data. By using our services, you consent to data sharing necessary for service delivery in accordance with our Privacy Policy.

18. Email Communications & Opt-Out

We may send you service updates, inquiry confirmations, and construction progress emails. You can manage your communication preferences or unsubscribe from non-essential emails by clicking the unsubscribe link in any email. Unsubscribe requests are processed within 10 business days.

19. No Website Transactions

This website does not process any payments or finalize any bookings. All transactions, deposits, and payment arrangements are handled directly by Simba Developers Ltd. If you have concerns about payments or booking terms, contact Simba Developers Ltd directly.

20. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Accessibility Statement, Cookie Notice, and any other agreements referenced herein, constitute the entire agreement between you and Blue Horizon Residency regarding the use of our services.